To ensure your order is delivered to you as expeditiously as possible, most orders are processed and ship within 1-3 business days.

We are pleased to offer complimentary domestic shipping on all orders.

International shipping is available upon request.

Each piece is carefully packaged and fully insured prior to shipping.

In the rare instance that an item is damaged in transit, please use the guest services contact form below within 24 hours of recieving your order, and provide your name, order description, and the following:

• Photos of the damaged item(s)
• Photos of the box(es) and the packing materials
• Photo of the shipping label on the box

In certain instances, especially for higher-value shipments, you may recieve a claim form that must be filled out and returned before a replacement or refund can be processed.

If one is available, the replacement will be sent as soon as possible. Otherwise, we will process a refund for the damaged item(s).

Your patience is appreciated as we work to assist in this process.

Eligible items purchased from Martingale East may be returned within 7 days of delivery. To initiate a return, please use our guest services contact form below.

A return shipping label will be emailed to you, and shipping chgarges will be deducted from the amount of the refund provided.

Returned items must be received to Martingale East within 14 days of the return authorization using the provided prepaid shipping label for a refund to be processed.

Packages sent without return authorization or a Martingale East provided shipping label will not be processed. Any packages received with postage due will be returned to sender. 

Guests are responsible for retaining the original shipment packaging (box and packing materials). Martingale East reserves the right to refuse to process the return if the original shipping packaging is not used for the return.

Taxes charged are refunded in accordance with state and local laws.

Returns are refunded in the original payment form for the merchandise price, less applicable shipping fees. Please allow up to 14 days for processing after items are received. Refund timing may also depend on the policies of your financial institution and method of payment.

Items marked as FINAL SALE are ineligible for return or refund.

Once an order has been placed, we regret that we cannot accept cancellations.

If you have any questions or need assitance, please contact us using the guest services form below.

We are pleased to offer custom gift wrapping upon request.

Please utilize the guest services contact form below at the time of your order to request this special service, and we will be delighted to assist in ensuring your special delivery is beauitfully packaged for the recipient.

As a boutique purveyor of fine vintage and antique goods, we take great pride in curating pieces with rich history and timeless character. With that in mind, gentle signs of age and wear are to be expected - and celebrated - as part of an item's story.

We kindly ask that our customers take a moment to review all photographs, descriptions, and shoppe policies with care prior to purchase. We are always delighted to answer any questions to ensure your selection is made with complete confidence.

Martingale East takes great care in photographing and carefully describing all of the items in our shoppe relative to the extent of our knowledge about them or their particular history.

The details contained within each of our shoppe's listings is only an opinion based upon our personal estimation of a particular item and thus, it should not be treated as a statement of fact. Martingale East shall bear no responsibility for any error or omission.